We refer to the letter from Bob Sawhney headlined, 'Shrinking fillings not so super any more' (Sunday Morning Post, December 17), about Oliver's Super Sandwiches.
We were sorry to learn about Mr Sawhney's unpleasant experience in our Wan Chai store. We have taken note of his concerns about our portion control and customer service.
I am afraid there has been some miscommunication about the 16-gram filling of the roast chicken sandwich. Our standard is 60 grams and our recipe has not changed. We adhere to the Oliver's principle of abundant fillings and great customer value.
I am extremely concerned about Mr Sawhney's comment about the attitude of a member of staff, for which I apologise. Oliver's Super Sandwiches is committed to attaining the highest service and food quality standards. We will evaluate our customer service and will strive for continuous improvement.
PAULUS LAU
General Manager
