Workflow automation specialist Staffware has ushered in a new era for trade services by Hong Kong banks with the deployment of its electronic processing technologies to a start-up financial services provider.
Staffware, one of Europe's largest software companies, recently completed a HK$1.2 million contract to supply its eProcess platform to E-Commerce & Trade Services (ECTS), a firm that provides Internet-enabled trade services for banks.
The combination of Staffware's enterprise process management and automation technologies and outsourcing by ECTS helps banks improve trade services profitability by as much as 50 per cent, according to Daniel Cowan, co-founder and chief executive of Hong Kong-based ECTS.
'Staffware's eProcess has given us a platform on which to create highly efficient, personalised and flexible trade services outsourcing solutions for banks here and around Asia,' he said.
That platform was designed from Staffware's automation software, which has 1.3 million licensed users worldwide in such industries as banking, insurance and telecommunications.
Staffware's eProcess helps enterprises establish virtual trading communities that incorporate customers, suppliers and intermediaries such as brokers. To support these interactions, back-end internal business processes are integrated into the overall process.