As an Australian citizen, I have been interested in the many complaints against noisy televisions on Kowloon Motor Bus (KMB) buses, which would have never happened in countries and cities where human rights are properly safeguarded. I could not agree more with your correspondents C. Ng and J. Glen (South China Morning Post, August 23 and 28, respectively). In fact, I complained to the Transport Department and KMB. KMB referred to the survey in which 65 per cent of passengers said they did not object to the RoadShow. I then wrote to the secretariat of the Legislative Council and to the Chief Executive Tung Chee-hwa. But they did not investigate my complaint and again referred to this so-called survey. I also called the Consumer Council and the Ombudsman. Again I was told to provide concrete evidence for the complaints before they would do something. My experiences proved to me how bureaucratic the SAR Government is and how the rights of the ordinary citizen are ignored. It is clear from this case that people who do not need to take a bus will not bother about these annoying TVs. It all comes down to 'choice'. Passengers should be entitled to a quiet ride if that is what they want. The easiest solution would be to attach a switch to the speakers, so that passengers can turn it on or off. However, I doubt if that will happen as the powers-that-be could not care less. LAWRENCE CHOI Kowloon Tong