AFTER receiving more than 100,000 complaints about others since its formation in 1974, the Independent Commission Against Corruption (ICAC) is opening itself up to public scrutiny. From today, 5,000 copies of the ICAC's performance pledge booklets, and just as many questionnaires, will be available at counters in the eight regional offices in Hongkong, Kowloon and the New Territories, and ICAC headquarters in Fairmont House, Admiralty. The questionnaires are an ICAC initiative to invite people to rate the service they receive and detail complaints. An ICAC spokesman said the questionnaires would be analysed for a report to ICAC directorate staff. Findings will be included in the annual report. The booklets are a part of an effort to respond to Governor Chris Patten's five-year agenda outlined in October last year, which committed government bodies to allow the public to monitor their performance. The booklet includes a promise to try to interview people making reports immediately, or at least within 48 hours. It also includes addresses and phone numbers of regional offices, and an outline of services, standards and where to lodge complaints. About 10,000 extra copies are being printed, and more will be available if necessary. ICAC regional officer, New Territories northwest, Rosaline Cheung Oi-leung said the interview deadline set down in black and white what the ICAC considered reasonable and achievable. Ms Cheung, who is responsible for a Report Corruption Programme, said almost 70 per cent of complainants had identified themselves in recent years, compared to only about 33 per cent in the first few years of ICAC operation.