I refer to the letter from Bruce McLaughlin headlined 'Best of British may help PCCW' (Sunday Morning Post, October 14) and the reply from Jenny Fung of PCCW ('PCCW moves into damage control' October 21).
I agree with Mr McLaughlin that the level of service from PCCW is deplorable. What is particularly bad is the low standard of spoken English among its staff.
In a city that wishes to compete on an international level, English is a must for the staff of a company holding a near monopoly on both international and internal communications systems, including broadband. In this respect the 183 3833 so-called 'hotline' is little more than a joke.
When connected to this number one is forced to listen to adverts for services that the company is offering. One is led through a bewildering series of options to select, and if one does come across an option that might possibly lead to a human being at the end of the line, it is likely that one will be told that the operator is busy, or, although having selected 'English', the operator available is unable to comprehend your question.
The number published last Sunday in the letter from PCCW [2888 3332] has been of some help. The first question I asked the person who answered was had they ever tried to phone 183 3833? The answer was no! I am afraid we must grind our teeth and wait for PCCW to improve its services or for their near monopoly to be broken.
At least I am not a shareholder in the company.