In her response to a complaint about the inappropriate nature of certain programmes broadcast on their buses (South China Morning Post, November 12), Susanne Ho of KMB, totally evades the issue of freedom of choice. No one in a civilised society should be forced to view and hear programmes which they find offensive, or annoying. Throughout this debate the bus companies and the Transport Department have failed to explain why any public transport passenger should have to endure the output from these broadcasting systems. The bus companies have failed to make any provision for passengers who do not wish to hear the noise and the Transport Department has failed to regulate the bus companies' quality of service. The bus companies are exploiting their franchise position in a way that causes a nuisance to many passengers. They are also exploiting their passengers by selling off their rights to a noise-free journey to advertisers. In all of this they have been aided and abetted by the incompetence and inaction of the Transport Department. Would someone from the department tell us when they are going to implement a permanent solution to this problem? This could be done by insisting the bus companies install either a frequency system, or headphone sockets, for those who choose to tune, or plug, into the noise. Then the rest of us will, once again, be able to enjoy reading, sleeping, or listening to our own choice of music or radio programmes. JILL TAYLOR Ap Lei Chau In order to better understand its passengers' opinions on the RoadShow multi-media on-board (MMOB) service, KMB commissioned ACNielsen to conduct a customer survey last month. More than 1,000 people aged between 15 and 54 were randomly selected for telephone interviews. The poll revealed that 95 per cent of the general public have experienced the MMOB service. The acceptance level of the service is 90 per cent, and more than 70 per cent of those asked, said they liked the service. Nearly nine out of 10 people interviewed said they believed they had a better bus service thanks to MMOB. KMB will continue to collect the opinions of passengers. SUSANNE HO Head of Corporate Communications Department The Kowloon Motor Bus Co. Ltd.