German retail giant Metro complies with World Trade Organisation (WTO) rules in its 15 outlets in China and issues the same kind of computerised receipts that it uses all over the world. However, consumers in the southwest city of Chengdu do not like them because Metro refuses to falsify the receipts as other stores do, enabling them to claim the money as expenses, and they have cancelled hundreds of thousands of yuan worth of orders. Welcome to the marriage of the WTO and China, which will formally take effect on December 11, a month after Beijing signed its protocol of entry at a WTO ministerial meeting in Doha. 'We issued standard receipts with a detailed description of the product, the quantity and the price, in line with international practice,' said a spokesman for Metro in Chengdu yesterday. 'Because of this, consumers have cancelled many orders because they can only claim as expenses certain products and not others. We will not change our practices and issue false receipts.' 'Customers in Shanghai and the east are happy to accept these but the problem continues in our outlets in the interior,' he said. September was a busy month because many work sections bought food, especially cooking oil and drink to distribute to employees on Chinese National Day. Companies and government organisations reimburse employees for items like office equipment, stationery and entertainment related to business but not for food, clothing and meals. The issue of false receipts is widespread, with sales staff asking customers what company name and products they wanted on the document, making it easier for them to claim expenses. Many are handwritten, rather than printed, as used by Metro.