Nasdaq-listed software provider Support.com is targeting mainland government departments in its strategy to develop the Greater China market. 'We see it as a very exciting market,' said Nic Birtles, vice-president of Support's international sales. 'China has a strong base of skill and it will definitely be a major market in future.' Mr Birtles predicted China would make up 10 per cent of Support's global market in the next five to 10 years, with engineers and developers moving to Hong Kong and China. 'Instead of a dotcom company, Support.com is a provider of infrastructure software for corporate business. Our company is all about automating problem solutions - fixing problems automatically with the use of technology,' he said. The solutions were designed to solve technical problems through self-healing systems, he added. 'Nowadays, we have more gadgets and technology is becoming more complex,' he said. 'When things go wrong, frustration gets higher as we all rely on these systems, especially with the growth of e-business.' Mr Birtles said Support, which began operations in Hong Kong, Taiwan and the mainland last year, created software to check and fix problems automatically and guide users to solve problems themselves. Excite@home , a key client of Support, had 2.5 customer-service calls per user a month, with each lasting an average 40 minutes. 'After installing our software for two years, it was cut to two calls per year, with each lasting for 10 minutes on average,' Mr Birtles said. With software in 10 languages, Mr Birtles said the company was targeting large firms around the world. 'Our business is run on a global platform. Everybody has similar kinds of problems,' he said. Support's revenue has grown 90 per cent compared with the same period last year, and 10 per cent in the past quarter, Mr Birtles said. He expected the company to break even early next year. To get a foothold in the Greater China market, Mr Birtles said Support would develop a partnership with local telecommunications firms, banks, personal-computer manufacturers and government agencies, with systems migrating on to the Internet. Partnered with local firm Automated Service, Support's products are already used by Hong Kong's Lands Department and Environmental and Hygiene Department. The company also has signed agreements with China's Ministry of Railways and the Shanghai municipal government to have its software used in personal computers.