PUBLIC housing tenants will have lifts repaired and complaints about electricity and water answered within an hour, under new Housing Department pledges.
A 24-hour hotline service will be set up for tenants to make complaints or suggestions.
The Director of Housing, Fung Tung, said the performance pledge covered 10 aspects, which would all be monitored by the department.
In addition to water and electricity supply problems and lift breakdowns, they include applications for rental housing, domestic tenancy matters, cleansing and security services, sales of Home Ownership Scheme (HOS) flats, letting of commercial premises and payments of domestic removal allowance to tenants.
''Training courses have been provided to more than 7,000 staff to help establish new standards of courtesy and helpfulness,'' he said.
The department will also set up customer liaison groups to collect feedback from clients about the problems of clearance operations and the HOS applications and procedures.