DIY IS ALWAYS such a good idea at the time - so creative, so hands-on, so cheap . . . so not. Unless you're handy with a hammer and dextrous with a drill, what starts as a seemingly easy domestic task usually ends in tears. Far better to call in the experts and let them get on with it, leaving you with fingers and pride intact.
But knowing where to start when it comes to finding a contractor can be as mind-boggling as assembling that 10-piece, flat-packed wardrobe. A contractor will make items such as fitted wardrobes, shelves and cabinets according to specifications as well as undertake major jobs like bathroom remodelling. A good contractor will be skilful, honest, resourceful and efficient, and make said furniture look as professional as a shop-bought piece.
The first rule of thumb is to shop around. Ask friends and neighbours for their recommendations and if you see something impressive, find out who made it. There's nothing wrong with acting on an advertisement but its size and quality is no guarantee of a company's workmanship. 'Building contractors have their own directory and association but those specialising in interior renovation do not,' says interior designer Caroline Ma of Jason Caroline Design, who relies on contractors to execute her ideas in her clients' homes. 'You can find contracting firms easily in the Yellow Pages but I think word of mouth is most reliable.'
After you have compiled a shortlist, call each company, ask about its experience and get quotes. Most contractors will come to your home to assess the work to be done, spot potential problems and calculate the end cost. This meeting also helps both parties to know who they're dealing with and be clear about what is required. 'The way a contractor comes across is important because people find it hard to trust someone after only one meeting,' says Mark Fraser, who runs CDI Professional Decorators. 'But it's ideal when clients show they have faith in their contractor to do a good job. I offer to provide references from previous clients, which helps to establish confidence.'
It might be tempting to plump for the cheapest quote but this may mean a compromise on the quality of materials and workmanship. Most contractors use plywood for the basic construction; the final price will vary according to finish. Pear wood, for instance, will make more of a dent in your bank balance than covering kitchen cupboards with oak. 'An important point is for clients to realise they get what they pay for,' says Fraser. 'If you want something done for next to nothing, don't expect the highest quality materials.'
Most contractors will provide samples but if you don't like what is offered go with them to shops in Mongkok or along Lockhart Road in Wan Chai to choose something better. Although you can buy your own materials and finishes - particularly if stone or tiles are being used - Ma doesn't recommend it. 'First, the contractor usually gets a better deal than you,' she explains. 'Secondly, it gives them the perfect excuse to blame any 'accidents' on the material. For example, if wood flooring starts to warp after installation, he will have to redo it if he bought the material. If you bought it directly from the supplier, he can blame them [and refuse to take responsibility].'
