Flexible means cheap: Amazon.com and Hotwire have announced the extension of their partnership under which Hotwire will continue providing Amazon.com customers with discounted travel for the flexible traveller in the Amazon.com Travel store. Hotwire offers discounted travel to flexible consumers through specially negotiated Hot Fares and Hot-Rates. By asking customers to be flexible on certain details like exact flight time or airline, Hotwire can save a significant amount of money off published fares and rates without the hassle of bidding. Hotwire offers specially negotiated flights, hotels and rental cars. The Amazon.com Travel store also features thousands of travel-related products from stores across the Amazon.com site, including products for people travelling with children and infants, consumer electronic equipment that is essential to travel, travel books and audiobooks, language and travel software, and all the essentials for a road trip. www.amazon.com/travel Hotel gaffes: Is your hotel mattress lumpy? Did your room-service dinner arrive just in time - for breakfast? And did you sprout a few new grey hairs waiting on line for check-in? Bad beds, slow room service and interminably long check-in lines are just three pet peeves plaguing the hotel industry, according to Sheraton Hotels & Resorts Worldwide. The 'Big-10' hotel complaints include wrong room (wrong size bed, wrong view, smoker's/non-smoker's room); room not clean; bad bed (hard mattress, poor quality, not enough pillows); missing wake-up call; missing bathroom amenities; slow room, restaurant or bar service; uncontrollable noise (train, refuse truck); billing errors (incorrect posting of charges to bill); slow check-in; room not ready. The Sheraton Service Promise pledges to provide guests a problem-free stay or the hotel will make it up by fixing any defect on the spot when possible, but also by compensating guests for any problem they encounter. Guests can choose from a range of compensation from frequent guest points, credits, amenities, gift certificates or even cash back. www.starwood.com Get fit now: The Hotel Sofitel Los Angeles is offering a Get Fit Now package that lets road warriors train for combat. The hotel's Club Sofitel is a favourite fitness destination for local celebrities. The Get Fit Now package for US$249 plus tax offers an overnight stay single/double occupancy, training and nutrition sessions, a healthy breakfast and a special basket of fitness amenities. Guests receive tips for Working Out on Tour (how to keep fit on the road), as well as training by local fitness experts. Keeping track: New technology could soon make stolen vehicles and long queues for payment a thing of the past at airport car parks. Airports operator BAA has installed a number-plate recognition system at London's Gatwick South Terminal car park and plans to roll out the scheme to Heathrow and Glasgow by the end of this year. Designed to increase security and speed up service, the system works by taking a digital photograph of any car entering the car park and recording its registration number, entry time and proposed length of stay. These details are then encrypted on to a magnetic strip on the driver's ticket, meaning that each ticket is allocated to a specific vehicle. On exiting the car park, vehicles registration plates are automatically scanned and cross-checked with information on the ticket. Those who have prepaid for parking do not need to wait for their ticket to be validated. But if a mismatch is detected, an alarm alerts an operator and the barrier will not open until authorisation is granted. BAA says the technology has been successful in trials and stresses that under the system lost tickets will not pose a problem, as information about each car will also be stored on a central system.