Business automation systems vendor PeopleSoft is looking for government interest in its enterprise software products as corporate information technology spending remains weak. PeopleSoft vice-president for government solutions Anne Towne said authorities in the mainland, Hong Kong, Singapore, Australia and South Korea had recently begun to beef up their e-government programmes. 'Governments, in general, have taken a slower approach to adopting business tools like customer relationship management (CRM) and human capital management (HCM) to enhance their productivity, but a number of forward-looking governments have emerged in Asia.' She cited the Hong Kong government's Digital 21 strategy as a major initiative that had encouraged a broader adoption of IT processes, such as outsourcing and call centres, in both the public and private sectors. 'We've just started our e-government campaign in the region and so education will be key here,' she said. Research firm International Data Corp said recently e-government spending in the mainland would grow 40 per cent a year, while Hong Kong and Australia would see 13 per cent and 15 per cent respectively. Ms Towne said PeopleSoft's experience in e-government had mostly involved United States agencies. PeopleSoft's CRM product has been used to provide US government organisations with fast, effective service through multiple channels. 'Our e-government focus is based on what we call four technology pillars: CRM, HCM, financial management and supplier relationship management,' she said. American federal and state governments now manage communications between government organisations and their constituents; automatically assign constituent inquiries to the right department; graphically display the location of reported problems and work crews; and reduce administration costs by providing self-service access to online support services. PeopleSoft recently unveiled new CRM applications for the government, insurance, utilities and hi-tech sectors. These software offerings are designed to complement existing products for the financial services and communications industries. A supplier of enterprise resource planning and supply-chain systems projects for more than 4,700 organisations in 107 countries, PeopleSoft posted second-quarter revenues of US$482.2 million, down from US$544.5 million a year ago, as IT spending in enterprises remained soft.