The welfare chief said yesterday she would not turn herself into a heartless official although a cut in social security payments was inevitable. Carrie Lam Cheng Yuet-ngor said that tough and unpopular decisions would be taken in order to build a more sustainable welfare system. The government is considering cutting the standard rate of the Comprehensive Social Security Assistance (CSSA) by about 11 per cent to offset deflation. Mrs Lam, the Director of Social Welfare, speaking at a Foreign Correspondents' Club luncheon, said: 'Such a move is quite inevitable if we are to ensure equitable distribution of limited resources and to ensure our existing resources go further to help an increasing number in need. 'At a personal level, while at times my heart urges sympathy, my intellect tells me to press on with a change. 'But let me assure you that under no circumstances would I turn myself into a heartless DSW [director of social welfare].'