They believe the administration has ignored the public - and past lessons The Tung administration's reaction time has again been proven too slow amid the furore over the security bill, showing it has not learned the lessons of past communications blunders, observers say. Two and a half days after the biggest demonstration in the city in 14 years, Chief Executive Tung Chee-hwa finally stopped dodging the media pack and read out a statement yesterday afternoon. In it, he said his government would inform the public 'immediately a decision is made'. Observers said the statement had no substance and would not satisfy the public. Andy Ho On-tak, a political commentator and public relations expert, said Mr Tung's indecision was to blame for the government's lumbering reaction. 'Indecisiveness is his middle name. The government had not prepared for the crisis before the demonstration. People who attempted to help promote the bill only made things worse,' he said. Mr Ho said the government appeared to have learned nothing from its handling of the Sars crisis. 'Mr Tung refused to listen to the public, saying that the government had enough information during the Sars period. The situation is more or less the same now. Mr Tung has never tried to talk to people who don't see eye to eye with him. Listening to advice selectively is a big problem for people in power. He can never get the whole picture.' Mr Ho added: 'It is the government's responsibility to reduce uncertainty. I think he might still be counting whether the government will get enough votes to pass the bill, or waiting for instructions from Beijing. It gives the public a very bad impression, as obviously the interests of Hong Kong people are not important to him.' Joseph Cheng Yu-shek, professor of public and social administration at City University, said: 'There is no reason why the government [should have delayed] for so long. It should have reacted on the very evening of the march so that the public would feel that their opinions were [being heard]. They should have known lots of people would take to the streets.' Christine Loh Kung-wai, chief executive of the Civic Exchange think-tank, said the government had missed the importance of what was happening from the start. 'If, let's say, only around 100,000 people showed up, does it mean it's not important? The government is completely disconnected.'