New Volvo dealers Wearnes Motors (HK) has been in touch in response to our article last week about the handover of the Volvo dealership.
'We were extremely disappointed to see the comments as the new Volvo dealer in Hong Kong,' writes Andre Roy of Wearnes International.
'The column contained incorrect suggestions about our future intentions as the operator of the Volvo dealership in Hong Kong, including comments about future quality of customer service and staffing levels, which may have caused unnecessary worry and concerns among customers and staff alike,' he states.
'Wearnes Motors is a wholly owned company of Wearnes International (1994) (WIL), a publicly listed company in Singapore. WIL is a strong and experienced Volvo distributor with a long track record of success, especially in Singapore. Our entry into the Hong Kong market is based on a long-term positive view of the potential for Volvo here. High standards of customer service are a top priority for us and to ensure no disruption for customers and continuing high levels of customer service to Volvo owners in Hong Kong, we have rehired almost all the Volvo staff whom Taikoo Motors Limited had let go [all but three general staff]. We value the skills of these long-term employees and their knowledge of Volvo. Customers will continue to see the familiar faces of our expert servicing staff.
'Wearnes has received a number of inquiries from Taikoo Motors customers worried that their warranties might no longer be valid and we would like to reassure customers that Wearnes will honour all existing Volvo owners' warranties.
'In terms of product choice, we have an aggressive new product rollout plan for Hong Kong. Over the next few months, starting in November, we will be bringing in several new and exciting models. First will be the new XC90 [above], a global success that has won over 25 automotive awards and is still seeing strong demand worldwide nearly a year after its launch, and after that we will introduce the new refined S80, Volvo's top- of-the-line executive sedan, and the S60 R, one of the fastest and most powerful Volvo production cars.