Reflecting an increasingly important market segment, Harbour Plaza Metropolis is constantly thinking of new ways to make its Japanese guests feel of home. Visitors of all nationalities receive a warm welcome at these stylish serviced suites, where the resident mix resembles a United Nations, including many from Britain, Australia and New Zealand. But Japanese make up 30 per cent of Harbour Plaza Metropolis' long-term guests - and that number is steadily increasing. 'Initially, just a few Japanese were coming but now they are arriving in leaps and bounds,' said Stephen Chu, deputy general manager of leasing at Harbour Plaza Hotel Management. 'We want to make sure they feel welcome.' The location of Harbour Plaza Metropolis hotel and serviced suite development, beside the Kowloon-Canton Railway (KCR) terminus at Hung Hom, is a big attraction for Japanese businessmen. Many Japanese firms have offices in Tsim Sha Tsui East, just five minutes' walk from the hotel, and factories in the Pearl River Delta areas of Dongguan, Guangdong and Shenzhen. Access to China is a walk across the footbridge from the hotel to the KCR station, then a 40-minute train ride. 'The convenience is one of the main reasons they come here,' Mr Chu said. 'Not only is it very easy to get around, but it also saves valuable time.' Another reason is ease of communication. Japanese-speaking staff are assigned to the reception areas of the hotel and the serviced suites, so guests feel comfortable the moment they walk in. Japanese newspapers and magazines are provided for their convenience, and signs in the public areas now include Japanese. 'It takes the edge off being in a new city, especially for those guests who are coming in to do a work assignment and then going back to Tokyo,' Mr Chu said. 'They get that 'wow' factor from the moment they walk in.' The designer decor of Harbour Plaza Metropolis, with its simple, clean and uncluttered lines, featuring contemporary colours and wood tones, also appeals to Japanese guests. Picture windows overlooking a fabulous vista are another feature that all guests comment on. A design feature of both the public areas and private suites, these walls of glass provide visitors with a view of the Hong Kong skyline and Victoria Harbour. Newly arrived Japanese guests receive a welcoming basket of Japanese products to add extra warmth. The Japanese garden, an integral part of the hotel's architecture, is a place where all guests can relax and enjoy some quiet time. Encompassing 85,000 square feet of the rooftop beside the Thai restaurant, it gives a further feeling of familiarity. This month, each Japanese guest who signs a new 12-month agreement will receive three bonuses: a 30 per cent discount off the regular suite rate; $5,000 to spend anywhere in the hotel, including laundry services, food and beverage and the business centre; and a personal beauty consultation by a grooming expert. One of the hotel's show suites has even been decorated on a Japanese theme - right down to the toiletries. 'It shows that even the little things can make a difference in making our guests feel welcome,' Mr Chu said.