Consumers are more satisfied with products and services this year than they were a year ago, according to a City University survey. The Hong Kong Consumer Satisfaction Index rose by 4.3 per cent this year, a record high since the university's Department of Management Sciences began gathering information to compile the index five years ago. This compared with last year's result, which was the worst in five years. Among the items that consumers are most satisfied with are music CDs, camera film, television and radio stations, dairy products and non-alcoholic drinks. City University associate professor Geoffrey Tso Kwok-fai, who headed the research, said both Sars and stronger consumer confidence helped push the index up. 'We conducted the survey after the Sars outbreak, when people were in a better mood and had not spent for a while,' Professor Tso said. 'We feel the increase in the index reflects that Hong Kong people are now more willing to spend.' The Consumer Satisfaction Index covers 69 goods and services that comprise more than three-quarters of the composite Consumer Price Index. They include goods and services in the clothing, food, transport, communication and housing sectors. The index is based on results of a telephone survey of 8,000 people in July and August. Respondents were asked several questions about one or two products or services. Consumers' satisfaction was based on their expectations of the product and the actual quality. Other factors were the product's value and whether the consumer was loyal to the product. With 100 being a perfect score, the satisfaction index was 67.9 this year, up from 65.1 the previous year. The university has been reporting the index annually since 1998. Consumers were most satisfied with clothing and personal-care products and services, followed by transport services. Professor Tso said improvements in product quality and customer service had also helped make consumers happier. Products bought in Shenzhen, job-search magazines and housing rents were the three things consumers were least satisfied with. Job-search magazines had the largest decrease in consumer satisfaction, with a drop of 9.2 per cent from the previous year.