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The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it ...

Commuter polluter?

Frequent tram user Candy Tam wants to know why tram stops in Central have been allowed to be turned into 'walk-in billboards'. She says the enclosures trap air pollutants, block users' view of traffic on busy roads and are poorly ventilated.

'A number of tram stops in Central have had enclosed roofs, one metre high, added to the original structure and the sides of the stops have been filled in so that the shelters are now one long structure with no air vents,' the Wan Chai resident writes.

'Pedestrians can no longer see what is on the other side of the street and commuters waiting at the tram stop have to endure stifling heat and high levels of pollution. Could the Transport Department explain why some of the most essential priorities of a good road system - good visibility and a minimum of obstructions - are being ignored?'

Wharf Holdings, the parent company of Hong Kong Tramways, said the tram company is currently in negotiations with the Transport Department and could not comment.

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