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Reader Silas Chan rented an office space from the international business service group Regus' business centre in IFC, Central. When he left at the end of April, he was shocked to be asked to pay a $5,100 fee for three months of 'virtual office' and $1,600 for exit-clearing charges for two people, fees he said were never made known to him until the end.
'These charges had never been communicated to us till the day we were about to leave, nor were those charges being specifically mentioned in the standard Regus charges booklet given to every tenant,' Mr Chan wrote. 'These termination arrangements were only mentioned in a small clause at the back of the licence agreement we signed with them but without clearly stating the exact charges.'
Regus has now agreed to waive those fees in his case, but Mr Chan said the company still insisted the charges were legitimate. He is still waiting for the return of his rent deposit of $22,000, which he was told would take two months after he moved out.
Regus replies: 'Having now looked into the situation, I can confirm that Regus is currently in discussion with this client and that outstanding issues have been resolved to the satisfaction of both parties.'