Saturday July 17, HK: Innovation Training Asia presents 'Innovating Customer Service' at the Sheraton. Visit www.eo2net.com/10plusics/ Tuesday, July 20, HK: The Asia Society presents: 'Turmoil in Burma: Politics, Economics and Myanmar's Future', a Hong Kong Club luncheon with Professor David Steinberg, School of Foreign Service, Georgetown University. The British and American chambers host a Joint Financial Services Groups cocktail reception at Madison's. AustCham presents, 'Shaping the Strategic Agenda', a seminar featuring international business strategy specialist Professor Robert McLean, at the Ritz-Carlton. A three-day workshop targeting students interested in learning hi-tech applications in engineering product design will be hosted by City University's Department of Manufacturing Engineering and Engineering Management. Call Claudia Ho (2788 9325). Wednesday, July 21, HK: Success offers a free seminar for SMEs, 'Ace Solution Model' (in Cantonese), in the Trade and Industry Department Tower. Visit www.sme.gcn.gov.hk/
