The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it ... POOL PROBLEMS Reader Frank Ng of Kwun Tong wanted to vent his frustration over the way swimming pool arrangements are handled at the Kwun Tong public pool. In particular, Mr Ng said he was swimming at the pool at 7am when the staff in charge sectioned off 3 1/2 lanes in pool B for a training course. As a result, 'it immediately made the situation chaotic with about 90 to 100 swimmers already there having to be jammed into the remaining narrow area of 5 1/2 lanes while the 25 to 30 trainees were entertained in the separated spacious zone,' he said. 'We hardly had enough space to stretch our limbs or swim a distance without touching others,' Mr Ng said. 'The majority [of swimmers] were very angry over the management's inclination towards trainees and the arbitrary arrangement that neglected the public's rights and interests,' he added. Mr Ng said the same practice was repeated on July 8 and 9 and was expected to continue. 'We strongly query the Leisure and Cultural Services Department's imbalanced policy and call them to stop it immediately. They have to understand that all public facility users have an equal right,' he said. The LCSD responded by saying that because swimming is a popular summertime activity, 'there is a great demand for swimming pool facilities, especially for learn-to-swim, training, competition and casual swimming'. To give the public enough space at pool facilities, no more than four 50 metre lanes in a pool complex comprising two 50-metre pools may be allocated for training purposes, the department said. 'Staff of Kwun Tong swimming Pool have been instructed to monitor closely the situation and the lane hirers will be advised to fully utilise their lanes. Your suggestion will be taken into consideration when we review booking policy and procedures,' the spokesman said. NIGHTCLUB SHOCK Minh Do of Hunghom wrote in to tell how he witnessed what seemed to be a case of discrimination at a nightclub called Home on Hollywood Road. After a night of clubbing in Central, Mr Do and his friend went to meet friends at Home. As he tried to enter the elevator to go up to the second-floor club, an Asian woman behind a counter asked him for a $100 cover charge. Instead, he decided to wait for his friends to come down. 'While we were waiting, a group of Caucasians entered the lift without paying the cover charge. I found this odd but was too tired to think about it,' Mr Do said. 'However, after another couple of minutes, an astonishing thing happened. Another group of Caucasians entered the lift, followed by two Chinese men.' At that point, Mr Do says 'a tall gangly Caucasian man who was in the lift turned around'. 'He pointed at his various companions and said, 'You're in, you're in'. Then he pointed at the two Chinese men and said, 'you two f*** off'. The woman at the desk asked the two Chinese men for the cover charge, but having lost face, they left. 'I find it appalling that such discrimination was so openly displayed. However, what I find even more shocking is that Chinese are being discriminated against in their own city,' Mr Do said. He wants to ask the bar owner why this happened. Take Action tried to repeatedly contact Home about the incident but despite numerous calls failed to get through to anyone. CRANK CALLS James Robertson of The Peak wanted to complain about being rudely awoken on a lazy Sunday morning by a marketing call from a 'robot' at Cable TV. 'What a poor case of marketing from Cable TV,' Mr Robertson said, explaining that while he was sleeping in on a Sunday earlier this month, he was interrupted by a call at 10am. 'A voice recording had rung me and started rattling off in Chinese about Cable TV,' Mr Robertson said. 'It said press #2 for English. Well, I pressed #2, with no result, as I madly wanted to get through to a real person and tell them how outraged I am to be woken up on Sunday morning by a voice recording,' he said. 'I would love to see a response from Cable TV as to how in the world they think they have the right to intrude into our personal lives at home, on a Sunday morning,' he said. In reply, a spokeswoman for the broadcaster said: 'We wish to apologise for disrupting Mr Robertson's Sunday.' 'Like many utilities in town, we make calls to our viewers out of good intention to let them know of new products and promotions, or to remind them of an outstanding balance,' she said. The firm has been in touch with Mr Robertson, who will remain a Cable TV customer, but can opt out of its call list.