If you are eager to build a career in hospitality and are simply waiting for the right opportunity to get your foot in the door, one of Hong Kong's top hotels may have just what you are looking for. The replacement posts of At Your Service (AYS) agent and front desk clerk are just two of many positions that have come up at a prestigious hotel. Opened 15 years ago, the JW Marriott Hotel Hong Kong is the flagship of the Marriott International, which has 80 Asia-Pacific properties, and is renowned for its luxury, service excellence and culinary innovation. Both roles require attitude and personality. 'We need someone who has a positive attitude, [is] willing to learn, [is] outgoing, helpful and warm and personable,' said Wendy Chan, communications officer at the JW Marriott Hotel Hong Kong. The position of AYS agent originally sprang out of a need for a one-stop call centre that could answer any of the hotel guests' 'in-room needs'. Today, the job entails attending to the little things that make all the difference - from making in-house hotel restaurant reservations to replenishing toiletries, or providing the weather forecast. In particular, the AYS agent should 'serve as the main point of contact for all guest requests and needs,' Ms Chan said. With this in mind, polished communication skills and a great sense of responsibility are key. 'The agent must exhibit courteous hospitality at all times and fully own the guest issue. 'When communicating with the guest, the agent must be proactive in every area, including offering additional services. Most importantly, the agent must co-ordinate the response to the guest issue and then follow up with the guest to ensure a satisfactory result.' Due to the demanding nature of this position, prior front desk or food and beverage experience is a great help. Can you stand for more than eight hours a day with a smile on your face and handle people's needs 'properly, proactively and courteously'? If so, you could be the ideal candidate for the role of front desk clerk, the person who greets every guest, checks them in and out, and serves as the main point of contact for their inquiries. Although this is an entry position and does not require previous experience, those who are passionate about the job will be rewarded with 'career advancement, possible transfers, travel, and the opportunity to meet so many personable and interesting people on a day-to-day basis,' Ms Chan said. Both positions offer hospitality training, 'loads of basic skills training', plus time management and personality development and exposure to 'a host of required training materials'.