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Passing the buck fails to unravel spam jam source

Reading Time:3 minutes
Why you can trust SCMP

Two weeks ago I discovered in my e-mails a trickle of undeliverable mail with spam content. Initially I deleted it and assumed it was the usual spam I get in my mail every day.

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But by last week the trickle was turning into a flood. And now I get a few hundred undeliverable e-mails every day.

In the early part of the second week, I suspected my computer was infected. I did a full scan with my Norton antivirus and, surprisingly, it came out clean! So I e-mailed Norton and was advised to do a virus update and another scan. My computer came out clean again.

So Norton suggested I talk to my ISP as the virus could be residing on my mail server. I called PCCW and spoke to its technical support about the problem.

The man I spoke to told me to wait as he checked and then told me everything was normal and there was no virus.

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He said the virus could not be on PCCW's side and must be in my computer.

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