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Retaining workers a full-time challenge

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But do not keep dead wood, so balance stability with the need for new blood

MOVEMENT IN THE Hong Kong job market has been slow in recent years. Staff turnover is linked to the labour market, so workers have mostly been loyal to their employers - grateful to have a job considering the high unemployment figures.

Human resources (HR) departments have welcomed this lull in staff turnover and taken the opportunity to consolidate a stable workforce. But as the economy continues to recover, employees are starting to look to greener pastures again and HR departments across the region are being challenged to find new ways to keep staff.

Zurich Insurance Group senior HR manager Mandy Wong focuses on making sure her 450 staff are happy in their jobs so they will think twice before jumping ship.

The year 2000 is still clear in her mind - when the government introduced the Mandatory Provident Fund and experienced insurance personnel were in such high demand that staff turnover went through the roof.

Ms Wong has enjoyed the recent let-up in staff movement and is determined the buoyant mood in Hong Kong will not mean too high an increase in staff turnover for her company.

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