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HSBC

Insurers cut prices while fighting for slice of growing travel pie

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SCMP Reporter

In the past year, regulators and industry players have been kicking up about how general insurance premiums have been affected by intense price competition between providers.

In the most severe cases, some insurers were said to have suffered 40 per cent losses in annual premiums. Judging from what we have seen lately, the trend is showing no signs of abating.

One of the most competitive sectors is travel insurance. While HSBC Life, one of Hong Kong's largest life insurers, has long held an edge in the travel market - largely due to its strong customer base and a well-run website - others are putting in a lot of effort to catch up.

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It is travel insurance's inherent simplicity compared with other products which accounts for its popularity among insurers.

First, it costs little to sell - 35 per cent of HSBC's travel insurance customers bought policies through the internet, while a further 10 per cent conducted the transaction by telephone.

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Second, travel insurance has benefited from free marketing and promotion after large-scale tragedies, such as the Sars outbreak two years ago and last year's tsunami.

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