ICICI Bank, India's second-largest commercial lender, is relying on technology to achieve its goal of global diversification, according to managing director and chief executive Kundapur Vaman Kamath.
Since introducing technology-driven banking services to the industry in 2000, the impact had been obvious, Mr Kamath said.
'We're the second-largest commercial bank [in terms of assets] in the country and we have 500 branches and 15,000 staff,' he said. 'The largest bank in India has 10,000 branches and 200,000 people, and the third has 3,000 and 56,000 people. So the difference technology makes is so obvious.'
ICICI was the first Indian bank to integrate technology as a main part of its strategy. It has been credited with making automated teller machines and call centres popular in the Indian banking industry.
The bank has one of the biggest call centres in the country, with about 3,000 staff.
With the increasing amount of foreign investment flowing into the country in recent years and the large number of Indians living abroad, Mr Kamath sees an opportunity for the bank to expand globally.
