The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it...
Reader Tsui Kuen said his i-Cable broadband connection had been disrupted for more than a month, yet he had trouble finding anyone from the company to help him fix the problem.
'I am their subscriber and I have not been able to use their internet connection for over a month. I tried to contact i-Cable's customer service department, but it took me at least 20 to 30 minutes each time to get through.
'My internet service is constantly disconnected, and the speed of download and upload is unacceptable - it takes me five to 10 minutes to open a webpage.'
Mr Tsui said he eventually managed to talk to a supervisor in late March, who agreed to send a technician to check on his computer. 'But the problem was not solved. The technician told me that he would pass on the case to a company engineer to check what the problem was.
'Two days later, I tried to contact i-Cable customer service again, and I had to go through the same long wait and repeated explanation to their staff.
