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Evaluating for success

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Why you can trust SCMP
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Performance appraisals are a vital management tool that can go a long way towards keeping staff motivated, but they can lose much of their value - and indeed can work to lower office morale - if they are not carried out correctly.

PERSONNEL management teachers consider performance appraisal programmes to be most important in motivating staff.

While such programmes are valuable, there are four recurrent psychological processes that may detract from the usefulness of the appraisal system.

The process of evaluating performance can have an emotional impact on a worker.

Under certain circumstances, the evaluation may be seen as unfair and inaccurate.

If so, the information from feedback is unlikely to be accepted.

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