Updated at 7.13pm: The Transport Department has received some 300 complaints on non-franchised buses in the past two years, Secretary for the Environment, Transport and Works Sarah Liao Sau-tung revealed on Wednesday. Non-franchised buses usually have about 20 seats and run between urban areas and the northwest part of the New Territories. Operators usually collect payments on board and have fixed routes. Dr Liao was replying to a question by legislator Andrew Cheng Kar-foo, who represents the New Territories East constituency, at a Legislative Council meeting. Mr Cheng asked Dr Liao whether the government was aware of the way the buses operated. She said the department issued 1,052 warnings and conducted 51 inquiries on their services last year. In 2003 and 2004, the department received 109 and 192 complaints on fare-charging unauthorised buses, respectively. 'The inquiries resulted in the suspension or cancellation of passenger service licences of 72 non-franchised buses. In addition, 7,574 fixed penalty tickets were issued and 1,017 summonses were initiated for offences related to various non-franchised buses activities,' she said. Dr Liao said the government was liaising with the non-franchised bus industry over a proposal to improve the licensing system. 'In late 2003, the Transport Advisory Committee conducted a review on the regulation of non-franchised bus operation and the government has presented the measures to improve the regulatory framework and licensing system of non-franchised bus operation to the Legco transport panel in March,' said Dr Liao. 'The Transport Department is now liaising with the non-franchised bus trade on the implementation details of the measures,' she added.