A TAILORED TRAINING programme has proved a shot in the arm for employees at the Hong Kong and China Gas Company (Towngas). Thanks to the Service Pro Campaign, workers feel motivated to continue learning and upgrading their skills.
Designed for the retail marketing division, the programme has helped to raise customer service standards and increase business revenue.
Learning and development manager Carrian Leung said other business divisions were looking for a similar training programme to improve their own services.
'The Service Pro Campaign has become a role model, and other departments are keen to take on the challenge too,' she said.
The training team is working on similar programmes for the commercial and industrial departments, the project marketing team, outdoor sales team, customer services, hotline service, installation division and the Towngas Avenue restaurant.
The Service Pro Campaign was launched at the end of 2003 to help retail marketing upgrade its service at 16 customer service centres throughout Hong Kong.