Finish this sentence: 'My sage advice to someone who wants to work in the hotel industry is ... expect the unexpected.' Every day brings its own exciting challenges. When dining in a Disney hotel restaurant or sunbathing by the pool, what will you see that we won't? As I walk around the hotels, I am always looking for ways we can improve them to make the guest's experience more magical. What piece of technology can't you live without? My BlackBerry allows me to stay in constant contact with my fellow cast members and provide them with constant updates on how the hotels are progressing. If being in a hotel on holiday is like a film director trying to relax by going to a movie, how do you get away from it all? I escape with my family to the south coast of Devon to our home which has spectacular views and 167 steps down the cliff to the beach. How does what you want in a hotel when you travel with your family differ from what you want when you travel alone? One requires more space in the rooms, two large beds, family-friendly design features, an extensive range of recreational activities that are built into the room price and, above all, a safe and secure environment with consistent, friendly service. What is the Disney hotel concept for the perfect family escape? The Hong Kong Disneyland Resort will allow for the Disney park experience to extend for as long as our guests want to be immersed in the magic. The mindset of every cast member is attuned to interacting with and making children and families feel comfortable. What are the Disney hotels doing to retain their employees in Hong Kong? In January, 500 Hong Kong Disneyland cultural representatives embarked on a six-month training programme at Walt Disney World in Orlando, Florida. We ensure the working environment is fun for our cast members because a happy team will provide great service and receive wonderful guest comments. Our cast members will provide lasting memories for our guests. A lot of hotel rooms will become available in Hong Kong soon. How will this affect the Disney hotels? Hong Kong Disneyland will provide a significant increase to visitor arrivals for Hong Kong. Both the new and existing hotels will benefit hugely from our presence. What's your favourite hotel and why? The Bel-Air in Los Angeles. It possesses understated elegance, provides consistent unobtrusive service, the rooms are residential in style and you could live for a week in them and not wish to leave, the pool is shaded and quiet, the food is excellent and the wine list extensive, and it's near a golf course. What other field of work would you like to pursue? Playing golf with Elizabeth, my wife, by day, and acting on stage together with my three children at night would be my idea of heaven.