The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it ...
Peter Cawthorne, of Ping Long Village, writes to complain that his water supply has been regularly disrupted since a new water main was installed two years ago.
'Once again, the water supply was disrupted in my village,' he wrote. 'This was the sixth or seventh time the water main under Lam Kam Road has burst since it was replaced approximately two years ago. Several of these ruptures have been at the same location.
'The Water Supplies Department [WSD], as usual, provided tankers so residents could collect water for cooking and washing, but why does it take two hours for these to arrive?'
He said he had complained to a department supervisor at the scene as to why a water tanker could not be provided on standby given the regularity of pipe failure.
'He said that the relevant department would be informed and that the new pipe might have to be replaced. What! After only two years!
