Where: G & 1/F, Yuen Fai Court, 6 Sai Yuen Lane, Sai Ying Pun What: Founded in 1970, the Agency for Volunteer Service (AVS) is a non-profit organisation that aims to build a civil society and caring community through the promotion of volunteerism. It also develops partnerships with different community sectors to provide quality volunteer services. How: Call 2546 0694 or visit www.avs.org.hk for more information. AVS manages a wide variety of referral services and volunteer projects, such as the Cultural Services Volunteers Programme and Hopeful Primary School Volunteer Service Project. Volunteer: Viva Chan Wai-wah, 21, is a City University student studying for a master's degree in social work. She has won various volunteer awards, such as the CityU Outstanding Service Award, the Social Welfare Department's Outstanding Youth Volunteer Award and AVS' Volunteer of the Year 2004. Viva is now a volunteer service officer at AVS. 'I had plenty of spare time after I completed by my A-level exams about four years ago, so I volunteered for AVS. During Year One in university, I joined the Cultural Services Volunteers Programme and was appointed head of the volunteer team. On Saturdays and Sundays, my team teaches history to children at the Museum of Coastal Defence. During the Sars outbreak, when classes were suspended, my classmates and I helped AVS provide telephone counselling services for the elderly. Some elderly people were very scared. They had heard that many people had died, as if the world was coming to an end. We also helped deliver anti-Sars kits at public housing estates. My parents initially opposed my involvement in these services because they were worried about my health. But when I told my mother about the plight of the elderly, she relented. I have also been to the mainland twice to visit school children as part of the Primary School Volunteer Service Project. Our visits made the children very happy. They are generally more genuine than Hong Kong children, who are fixated on playing video games. My volunteer experience has boosted my confidence. It has provided encounters that I would've never had at school. Doing volunteer work is as much about helping other people as it is about serving yourself. My goal is to become a youth social worker. I hope that Hong Kong will become a more harmonious society.'