Many entertainment business operators claim they are forced to endure a poor business environment partly due to the abuse of police power and the lack of government support. The sector, which includes nightclubs, mahjong parlours, game centres and pubs, also says Macau and Shenzhen pose a business threat to the industry as both cities attract many local customers to spend money outside Hong Kong, especially during long holiday times. The finding come from a three-month survey carried out by the Entertainment Business Rights Concern Group, which interviewed 981 entertainment business operators. It found that 55 per cent of them graded the business environment in Hong Kong as poor. Seventy-four per cent complained that the government never assisted the industry. The group represents more than 300 entertainment establishments across the city but the survey included non-members. The findings showed that the business brought by local customers dropped 41 per cent during long holidays, while mainland customers only provided 3.5 per cent extra business to the industry, according to concern group convenor Kwan Lim-ho, who is also a lawyer. The operators also made known the view of their customers, who pointed out that the entertainment venues in Macau and Shenzhen were more attractive than those in Hong Kong. Customers also complained that the services in Hong Kong were too expensive for what they offered. The operators also accused the police of abusing their power and failing to respect their customers when they visited premises to check licences. According to the concern group, it was common for police to use abusive language, and sometimes they even suggested to the customers that they should not visit the premises. In July, the concern group started issuing complaint forms to entertainment establishments to help their customers lodge complaints against police. The group will submit the forms to the relevant departments. A mahjong parlour owner claimed police even ordered his customers to stop smoking during the raids. 'The smoking ban in the entertainment premises still has not taken effect. Some of our customers usually leave after a raid as they complain that the police have ruined their mood. We lose about $10,000 in business every time the police carry out an operation,' he said. The owner said the number of mahjong parlours had dropped from more than 100 three years ago to only 60 because of the difficult business environment. A police spokeswoman said the force paid a lot of attention to the behaviour and attitude of officers. She urged the public to complain if they felt aggrieved.