Furniture and Home Accessories For most people, shopping for household items and furniture can be a chore. You always have to guess how an item would look in your living room, bedroom, or even on the wall. Stores today offer unassembled kits that you can take away to build at home. As everyone knows, this can be a convenience or a nightmare in a box. In the firing line - either for questions or complaints - are the frontline employees and supervisory staff in shops such as Pricerite. One example is Magdalene Tsang Wing-man who led her team in Aberdeen with such conviction that she has earned this year's Supervisory Level Service & Courtesy Award. Self-confidence, she feels, plays a major role in this accomplishment. 'Despite the fact that I am not a veteran in the industry, I uphold our company's 'can do' spirit and am well-prepared to meet my daily challenges.' Both Ms Tsang and James Leung, the company's executive director, embrace what Pricerite calls its 'Service with Heart' culture. This consists of the five core values: customer, quality, change, teamwork and people. 'Employees are principal assets of the company,' said Mr Leung. 'They are also the main bridge between the company and our customers and as a people-orientated company, Pricerite always emphasises to employees in their training and development, the corporate mission of 'customers always come first'.'