I have been having some odd problems sending mail when on the road. I prefer to use a standard programme such as Outlook or Eudora because I find web-based mail is a pain: it is slow and I cannot archive the results the way I can on a desktop or notebook computer. I use Netvigator and for the most part I have been quite happy with the service. Things have been a bit odd recently, however. I remember a while ago, you described a process for logging onto the Netvigator service from outside Hong Kong. It required changing the outgoing mail server from mail.netvigator.com to mail01.netvigator.com. That doesn't seem to work any more. Can you help? Name and address supplied This is an interesting question because I only recently solved it for myself. I have to admit to cheating in the past. I have been setting the outgoing server to another mail server I use. This cannot be done in Hong Kong because Netvigator recently cracked down on that in its efforts to stop spam. (I would venture to say something is working because there certainly seems to be a lot less of it these days, but we may not want to tempt fate here by boasting about this.) The mail server to be used when you are not in Hong Kong is now smtp.netvigator.com but it does not stop there. You must also set up your system so that it will send your login name and password. Again, all this is for your own protection. If you follow the instructions on the Customer Service section of Netvigator's webpage, you should be able to set everything up easily. Here is the site: http://cs.netvigator.com/eng/ Click on Customer Services, then Technical Support and then E-mail Setting. You will see a number of possible settings but the one you want is: Outgoing mail server (SMTP) on using NETVIGATOR Roaming Service (it is the third one down). If you are using Microsoft's Outlook, you will see a box that says: My server requires authentication. Select this and then click on Settings. On the next screen, you can enter your logon and password. Click OK and you are done. If you are using something like Apple's Mail application on OS X, the process will be similar if you go to Preferences. You must be careful, however, about the secure sockets layer: do not click on this. Although the system worked quite well, it did sometimes fail. This may not have been Netvigator's fault, of course. When it did fail, I had to revert to my other method. I must say one word about archiving. I do not understand why people do not save their mail. There are many ways of doing this and a copy should surely be made of your mail folders or directories for backup purposes at the very least. I would hope that most people backup important documents but some forget that an e-mail is also a document. One good tip is to export what you have in a format that can be read by any other programme. Software changes so much it's safer to have a backup in a format that can be read by more than one application. Questions to Tech Talk will not be answered personally. E-mail Danyll Wills at firstname.lastname@example.org .