HONGKONG Telecom yesterday announced its customer charter, saying it would be the first telephone company in Southeast Asia to publish performance statistics on the time taken to repair line faults and similar topics.
It has selected a list of statistics which it will publish on a six-monthly basis, along with opinion on whether its performance is satisfactory.
However, the company has decided not to offer cash compensation as part of the pledge.
Chief executive Michael Gale said the long-awaited document was ''just the beginning, not the end, of improving quality of service for customers''.
The company describes it as ''a commitment'' rather than a charter, and launched it in front of more than 100 major customers, VIPs and members of customer committees.
Statistics will be collected and published every six months, probably starting from December 1.