The 820 dedicated staff believe they are what make the Mandarin Oriental different from every other hotel on the planet.
They know all the guests' secrets, are prepared to lend money on a whim for a taxi, and try to solve quite possibly any problem facing any guest at any time with a near religious dedication to their profession.
For their loyalty and service, the hotel's owners will keep all those who want to stay on, offering them training opportunities not only in Hong Kong but across the world while the hotel is being refurbished.
For 33-year veteran Danny Lai Ping-pui, the assistant manager of guest relations, this means a trip to the London Hyde Park hotel, followed by a stint at the Bangkok Oriental, before returning to Hong Kong for staff training in July.
Mr Lai's loyalty to the hotel was forged by the overwhelming support he received from staff and guests while battling lymphoma in 2002. They formed a committee to visit him in hospital and make sure he had breakfast, lunch and dinner - as well as full pay for the eight months he was off work.
Mr Lai believes the key to the success of the hotel is that the staff all love people.