City Telecom chairman Ricky Wong Wai-kay has complained against the telecommunications regulator for delaying the release of a report that he says could help consumers when choosing a broadband service. The survey, commissioned by the Office of the Telecommunications Authority (Ofta) and completed in August, covers the quality of services provided by Hutchison Telecom, PCCW, I-Cable and City Telecom, which account for more than 95 per cent of the local broadband market. 'Each of the Big Four has been kept informed of its own performance in the survey, but we don't know how our services rank against each other,' said Mr Wong yesterday. 'I think the reason behind Ofta not making the survey public is that the regulator is facing pressure from some big families,' he said. Rebutting the accusation, an Ofta spokeswoman said the survey was carried out on a voluntary basis and involved more than the four biggest providers, adding that all parties had been well updated on its progress. Concerns have been raised about the survey, which will be dealt with before the results are released, she said, declining to be more specific about the concerns, who had raised them, or when the results would be released. The survey included information on download and upload times, hotlines, billing services and statistics on complaint handling. City Telecom posted a loss of $206.4 million for the year to August, of which $54.5 million was from finance costs, compared with a profit of $49.6 million for the previous year. 'If your question is how I can turn the business around, I think the survey would help consumers make the right choice, which is beneficial to us,' Mr Wong said. City Telecom ranks second in residential broadband market share, with 229,000 subscribers and 120,000 internet protocol television subscribers.