'Not only were our customers' holidays spoiled, but our reputation was tarnished,' says mainland firm weighing legal action Travel agencies have warned of legal action against Hong Kong Disneyland for losses and damage to their reputation caused by a ticketing system they say is flawed. They spoke out as the Lantau theme park came in for withering criticism yesterday from the Consumer Council chief. Mainland company Ju Cheng Tour Co Ltd had 80 customers turned away from the park on Wednesday because it was full. The group, from Zhongshan, accused the park of incompetence. 'Not only were our customers' holidays spoiled, but our reputation was tarnished and we had to refund more than half of the $600 tour price. We will not rule out a claim against Disneyland for our losses,' said Ju Cheng spokeswoman Liang Yihui. Another Ju Cheng tour group on a cross-border day trip to Hong Kong Disneyland almost had their day ruined yesterday. They decided to head home after a five-hour journey from Zhongshan when Disney staff told them the gates were closed. They were just about to board the bus home when they learned that the gates would reopen. 'We thought these six-month tickets were flexible, but they never warned us that we may not be able to get in on certain days. We do not have the choice of buying fixed-date tickets even if we are willing to pay more.' Ms Liang vowed to bring the matter to the Hong Kong Tourism Board. Ann's Travel Agency, which organises Hong Kong tours for visitors from Singapore and Malaysia, had to pay refunds totalling $24,000 to 80 tour members. 'We will definitely claim the ticket fees back from Disneyland. As to the travellers' loss of time, we will help them pursue [compensation] from Disney if they wish,' said company tour guide Carol Li. Consumer Council chief executive Pamela Chan Wong Shui said: '[Hong Kong Disneyland] should understand that these tourists travelled a long way hoping to have a fun day. There should be a better ticketing system, such as to reconfirm availability a day in advance.' She said companies selling advance tickets should not overestimate their ability to handle the resulting volume of customers. International theme parks had to adjust their ticketing policies to suit the local environment, she added. The theme park has told the government it will increase the number of days for which fixed-date tickets are available, step up liaison with travel agencies and provide more timely and clear messages about ticket sales. Paul Leung Yiu-lam, managing director of Holiday World Tours and the chairman of the Hong Kong Inbound Travel Association, said: 'Flexible tickets are a good thing. But there should be a choice of both fixed-date and flexible tickets in order to not adversely affect the itinerary of those visiting from overseas. This is not fair to the customer or the tour agent.' He hopes to take up the matter with park managers soon.