The Jockey Club will be required to provide punters with betting information within its premises as part of proposed licensing conditions imposed on its horse race betting operations, the government said. Other stipulations include having procedures in place to handle customer complaints and ensuring that rebates on losing bets are only paid to 'high value' bettors. Failure to adhere to the licensing conditions could result in warning letters, financial penalties and a revoking of the licence by the government, legislators were told yesterday. Deputy secretary for home affairs Stephen Fisher said the club needed to find a balance between doing business and being socially responsible. He played down fears that club staff would be under pressure to hard-sell betting products. Henry Chan Shing-kai, the club's executive director of betting, admitted that the level of service and convenience offered to punters may be inferior to that provided by illegal bookmakers. 'But we have a strict code of conduct for our staff. They will offer relevant information to customers and certainly not ask them to increase their bets,' Mr Chan said. The club is pushing for reforms to the way betting revenue on horse races is taxed in a bid to shore up its finances and combat illegal gambling. Mr Fisher also sought to allay fears over the effectiveness of the future Betting and Lotteries Commission and the possibility that members will include the club's 12 voluntary stewards. He said issues over potential conflicts of interest will be decided on during voting on specific topics.