Monthly statement wrongly showed some had 'no stocks on hand' A computer glitch has shocked and angered customers of brokerage house BEA Securities after they were mailed investment summary statements for last month that said they were completely out of stocks. BEA, a wholly owned subsidiary of blue-chip Bank of East Asia, yesterday acknowledged the mistake but insisted it was only 'a printing error' and no client had suffered any financial loss. Instead of summarising the buy and sell orders made during the month and the market value of an investment portfolio, the incorrect statements, sent at the end of last month, were blank, with only a simple message: 'No stock on hand.' 'Due to an error that occurred during the printing process, East Asia Securities issued incorrect statements for the month of May 2006 to a small portion of its customer base,' a company spokeswoman said. 'The printing error was discovered soon after it occurred, and immediate actions were taken to rectify the situation.' She said customers had been satisfied with the company's explanation. A BEA broker, who spoke on condition of anonymity, said all statements issued on May 31 were wrong, but the firm would not confirm his claim, or whether other dates were also affected. The spokeswoman insisted all its clients' investment records were intact and unaffected by the incident. Corrected statements had been sent out and the computer contractor asked to check the system. 'No customer has experienced any financial loss or loss of personal information as a result of this error,' the spokeswoman said. 'After a careful and thorough review and evaluation of the situation, the management of East Asia Securities confirmed that no misconduct or intentional misappropriation of clients' assets has been involved.' But at least two customers expressed anger over the mistake. 'Your mind ran through various scenarios - none pleasant - and you kept telling yourself this couldn't happen to you,' one customer said of his reaction on receiving the statement. 'They should do more to alert their customers and apologise. I don't trust internet banking: what happens next time when somebody tells you that this is not a computer problem but 'you' actually took out money?' said the man, who declined to give his name. Another client said she and her husband had lost sleep over the incident. 'My stock investment is the main portion of my life savings, so imagine what it was like to get a blank statement,' she said. 'I lost my password, so I couldn't check my stock account overnight and had to spend a sleepless night until morning to call my brokers.' The bank's chairman and chief executive, David Li Kwok-po - who also represents the banking sector in the Legislative Council - did not return calls for comment yesterday. One of the erroneous statements sent out by BEA Securities.