The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it... Reader Peter Millward demands to know why the Water Supplies Department is building a security fence in Cheung Sha, Lantau, that blocks access to the Lantau Trail. 'I've noticed that the Water Supplies Department has been building a security fence to prevent residents from using some steps up to the WSD facility above Cheung Fu Street,' he said. 'For years, residents have been using these steps as a way to get up to the catchwater road above Cheung Sha, which is part of the Lantau Trail. I have seen many people every morning, walking dogs, hiking, running, and at the weekend families taking their children and bicycles up to the catchwater road for exercise and to use the barbecue areas. 'I can only imagine that someone has said that part of the path up next to the department facility is dangerous - but it seems to me that money would be better spent improving that path, rather than building a high-security fence merely to keep the public out.'I have never heard of anyone having accidents here, and I have seen lots of young children with parents using the steps and path by the facility. The fence is, in effect, a barrier between the public and the country park. 'The department has been spending plenty of money over the past few years adding handrails, etc. to catchwaters, and improving slopes in the middle of country parks - what we're talking about here is a section of path 20 to 30 metres long, no more. Surely the department and Country Parks Authority could find the money to improve this small section of path, rather than effectively blocking public access to the park and trail from Cheung Sha. 'Blocking this point of access means that residents of Cheung Sha effectively have no way of walking up to the catchwater road, and therefore the country park, as Tung Chung Road is extremely dangerous for pedestrians as it is narrow, with no sidewalk, and has heavy traffic at all times. The nearest other footpaths up to the catchwater are in the next villages, Tong Fuk and Pui O, which effectively means that one would have to walk for an extra hour at least to get up and down from the Lantau Trail by foot. 'It seems ridiculous to me that residents of Cheung Sha, though living only a hundred metres from the section of the Lantau Trail that passes along the catchwater, will have to get a bus or taxi to get somewhere to access the trail and from it to the country park. 'I wonder if the department could work with the Agriculture, Fisheries and Conservation Department - in particular the Country Parks Authority - in this matter, and improve the enjoyment of the country parks for everyone? Surely all government departments exist to serve the public to the best of their ability, rather than restricting the public's enjoyment of public facilities, such as country parks and trails. 'The Water Supplies Department is effectively in partnership with the Agriculture, Fisheries and Conservation Department when it comes to use and management of the country parks of Hong Kong, and their remit should be to maximise the usage and enjoyment of the parks, including the Lantau Trail. 'Surely the Water Supplies Department and the Country Parks Authority between them could find the money to improve this small section of path, rather than effectively blocking public access to the park and trail from Cheung Sha.' The Environment, Transport and Works Bureau said records of works at the water supplies facility were unavailable last week and it needed more time to determine the problem. A reader bought an Olympus camera for HK$2,800 in April. It was faulty and the Olympus office quickly replaced it with a new one, which he says is also plagued with problems. 'On April 14, I purchased the digital camera which was subsequently replaced on May 11 due to some defects,' Mr Loong said. He said he immediately had problems with the replacement camera such as power failure and faulty shutter release buttons, out-of-focus photos and underexposure. It was sent for repairs on May 24. 'After the repair, similar defects such as underexposure and out-of-focus were revealed again last month,' he said. Mr Loong also observed two tiny scratches on the camera lens that were difficult to detect. 'I had only used the camera in question once or twice with absolute due care, particularly in the moist environment, and did not touch the lens.' He took the camera for checking and repair again on August 14. The camera was returned on August 17. He was told the camera was operating normally and some coating on the lens might have 'de-bonded', but this would not affect its operations. Olympus insisted any lens replacement would cost HK$600. After a Take Action inquiry, Olympus said it was willing to offer a discount for the lens replacement at HK$400. 'This is done in the interest of good customer service,' an Olympus manager said. 'There is nothing wrong with the camera.'