THE Planning Department has given four performance pledges to the Hong Kong public, with a self-imposed 85 per cent achievement target.
The commitments would further the goal of ''providing an efficient, courteous and professional service'', said Dr Peter Pun Kwok-shing, the director of planning.
The pledges focus on four services - general information on planning matters; the processing of development proposals; services related to the work of the Town Planning Board; and the investigation of alleged unauthorised development, especially in the New Territories.
For general planning information, the objective is to answer straightforward enquiries immediately, while more complicated verbal enquiries should be answered within three working days.
Correspondence would be answered, at least partly, within 10 days, with a three-week deadline for more complex cases.
The department would strive to process development proposals promptly, Dr Pun added.
On receipt of a proposal, the target would be that a written reply should be issued within three months.