The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it ...
Reader Stephen Cheuk bought an Apple iPod in early August and discovered it had a battery problem. He was given a replacement but the same problem existed.
'I returned the iPod to the company's service department, waited for two weeks and got a replacement one,' he said. 'I used it for a while and the same battery problem still existed and the whole unit went down completely - useless.' He approached the company several times last month but again failed to get satisfaction. Apple has apologised and promised a full refund.
'Our colleague failed to serve Mr Cheuk in time because he didn't make an appointment with us beforehand,' a company spokesman said.
'When he came to our office, our colleague might have been busy serving other clients and had to ask him to queue up again. We are not sure what exactly happened on that day.
'Yet we have made an apology to Mr Cheuk for the inconvenience he had suffered, and we also called Mr Cheuk several times afterwards, proposing to send a courier to pick up his old iPod. But Mr Cheuk refused and hoped to get a refund for his iPod.