Large corporations that manage enormous amounts of customer information electronically need customised software to operate smoothly. Software designed for a specific need improves service quality, makes transactions more efficient and reduces costs. Career opportunities in information technology are growing, and nowhere more so than at E-Mice Solutions (HK). The company is a developer of highly specialised customer service software applications primarily for the Greater China telecom services. Clients include major industry players such as CSL, China Telecom and China Mobile, among others. The firm recently won the tender to operate the Hongkong Post Certification Authority's (HKPCA) e-Cert services. The HKPCA has issued more than a million personal e-Certs embedded in smart ID cards. They are used for authentication services and to provide security for e-transactions. E-Mice will assume overall responsibility for the operation of e-Cert services from April next year, according to Jessica Chau, chief executive. The firm was established in 1999 and is a member of a group that has more than 100 employees in offices in Hong Kong and the mainland. An outgoing and well-rounded human resources manager is sought to cope with existing needs and to support the recruitment of more staff envisioned for e-Cert operations. The incumbent will also be expected to maintain and review the existing organisational system, and to back up the firm's human resources policy. Extensive knowledge is required for the post. In particular, a familiarity with the human resources environment in the mainland will be extremely helpful as the successful candidate will eventually be exposed to the group's operations there. The ideal candidate was described by Ms Chau as having good experience and a track record in human resources in a sizeable organisation. He or she should be able to advise management on how to motivate staff, and help nurture and reinforce a suitable organisational culture. The successful candidate is likely to come from the technology industry or telecoms sector. It is important that this person be familiar with the various skills required by employees and with what they do on a daily basis in order to recruit and evaluate them. The value of the human resources manager was stressed by Ms Chau as being the person at the forefront of maintaining a focused and committed workforce. 'If the candidate proposes or requires training, the company will consider and support the training,' she said Ms Chau said that as the company grew, the manager's role would also grow in importance and might develop into a more senior management position.