Large corporations that manage enormous amounts of customer information electronically need customised software to operate smoothly. Software designed for a specific need improves service quality, makes transactions more efficient and reduces costs.
Career opportunities in information technology are growing, and nowhere more so than at E-Mice Solutions (HK). The company is a developer of highly specialised customer service software applications primarily for the Greater China telecom services. Clients include major industry players such as CSL, China Telecom and China Mobile, among others.
The firm recently won the tender to operate the Hongkong Post Certification Authority's (HKPCA) e-Cert services.
The HKPCA has issued more than a million personal e-Certs embedded in smart ID cards. They are used for authentication services and to provide security for e-transactions.
E-Mice will assume overall responsibility for the operation of e-Cert services from April next year, according to Jessica Chau, chief executive.
The firm was established in 1999 and is a member of a group that has more than 100 employees in offices in Hong Kong and the mainland.
An outgoing and well-rounded human resources manager is sought to cope with existing needs and to support the recruitment of more staff envisioned for e-Cert operations.