The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it...
Al Lai of Tin Hau was furious when a security guard at Zen restaurant on The Peak last year asked two of his friends from Bangladesh to move from under its roof on a rainy evening. He said the treatment was discriminatory and hurt the city's image. 'We just happened to be next to Zen restaurant, and we took shelter under their roof, outside the restaurant [when it started to rain]. I had a 22-month-old baby in my arms. So my wife and I took cover along with my friends from Bangladesh under the restaurant's roof.
'In less than two minutes, one of the lower staff came out and gave my young friends a look down. He saw me talking to them and realised they were with me. He said his boss told him that these two guys should get off the property, but we could stay.
'I was a bit surprised with this request. I asked him who told him to tell me this. He pointed to a young man who looked like a security guard.'
Mr Lai then asked this young man why he made such a command.
'The young man said to me: 'I will let you go through this restaurant and into another building (the Cafe Deco building), but we will not let these two men go through'.