The column for anyone fed up with bureaucracy, frustrated by delays or furious about poor service. Tell us your complaint and we'll try to fix it...
Mr Shkurhan of Fanling was informed that the 'tri-band' mobile phone he bought from 3 Mobile was in fact a 'dual-band' one after he complained several times that the handset failed to have roaming service in overseas countries.
'In February of last year, I purchased a handset from 3 Mobile,' he said.
'I was adamant that I needed a tri-band unit that would work in Japan and Canada. The salesperson assured me that the LG handset I was purchasing would work in both countries.
'In June, I went to the Mong Kok service centre to get the roaming service activated.
'After I paid a HK$1,000 deposit, the staff member checked my handset and announced that the roaming service would be active within three hours.