You have heard of Bus Uncle. Now, there is Jusco Auntie (right). The antics of an early middle-aged shopper were recently captured at the popular Japanese mall on a video clip, which has been posted on youtube.com. It has been viewed close to 60,000 times. The dispute apparently arose from her demand of an electronics salesman to download a music file on a computer for her. The hapless retailer declined. This triggered a 15-minute tirade. 'If I don't have music, I easily get agitated and upset. I can talk to you, or I can talk to your manager, or his boss. I am a consumer. I have rights. My demands are absolute. I've got plenty of time. I can make demands at your counter, and then every counter in the store. I've got all day. I am suspended between two states: buying and not buying. I want to check out every single one of your new mobile phone models. What are you going to do about it? I will call the cops. I am a consumer. I have rights.' The clip goes on for a while in this vein. I have to admit Jusco salesmen are amazingly civilised. Instead of calling security, the man called his manager, who tried politely to tell her off. The clip ended without a resolution. It would nevertheless make useful training material in customer service.