As the bullets flew and bodies piled up, few imagined a baby-faced suburban dad would emerge as the lynchpin in the brutal gangland war that destroyed Melbourne's chic and genteel reputation.
Chubby Carl Williams usually dressed in shorts and T-shirts and loved dining out on chicken and chips at his local fast-food outlet.
He was like a young version of Tony Soprano; the central character in a real-life drama that gave the American TV hit's scriptwriters a run for their money.
The speed of his metamorphosis from mid-ranking drug-dealer to gangster kingpin and serial killer stunned his police pursuers.
Protected by the criminals' most valued code - silence - Williams laughed in their faces. He was untouchable.
Until, that is, detectives in Victoria got the green light to seduce hitmen into becoming star witnesses, in exchange for ratting on 'Mr Big'.
First a killer known as 'The Driver' rolled, then 'The Runner'. Eventually five henchmen turned, leaving their boss facing the next 35 years behind bars.